Return & Refund Policy

At FastCartUS.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 3 days of the delivery date.

  • Items must be unused, in original packaging, and in resellable condition.

  • Items must include all original accessories, manuals, and components.

  • Some products, such as perishable goods, personal care items, and customized products, are non-returnable.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

  • Items that are damaged due to misuse, improper handling, or neglect may not be eligible for a return.

  • Items purchased during clearance or final sale events may not be eligible for returns unless defective.

2. Return Process

To ensure a smooth return process, please follow these steps:

  1. Initiate a Return: Contact our customer support at support@fastcartus.com with your order number, item details, and reason for the return.

  2. Receive a Return Authorization: Our team will review your request and provide a return authorization along with shipping instructions.

  3. Pack the Item Securely: Ensure the item is securely packed in its original packaging with all accessories.

  4. Ship the Item: You will need to arrange and pay for the return shipping, unless the item is defective or an incorrect product was sent.

  5. Confirmation & Refund Processing: Once we receive and inspect the return, we will notify you regarding your refund status.

Important Notes:

  • We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost return shipments.

  • Returns without prior authorization may not be accepted.

  • If an item is returned without meeting the eligibility criteria, we reserve the right to deny the return or charge a restocking fee.

3. Refunds

  • Once we receive and inspect your returned item, we will send you an email confirming the approval or rejection of your refund.

  • If approved, the refund will be processed within 5-7 business days and credited to your original payment method.

  • Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item shipped).

  • If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

  • If more than 10 business days have passed and you have not received your refund, please contact us at support@fastcartus.com.

4. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need to exchange an item for the same product, contact us at support@fastcartus.com with a photo of the defective item and a description of the issue.

  • If the replacement item is out of stock, we will offer a refund or store credit.

5. Late or Missing Refunds

If you have not received a refund after the expected processing time:

  • First, check your bank account to ensure the refund has not been credited.

  • Contact your credit card company or payment provider, as there may be a delay in processing the refund.

  • If you still have not received your refund, email us at support@fastcartus.com, and we will assist you in resolving the issue.

6. Non-Returnable Items

Certain items are non-returnable due to hygiene, safety, or regulatory reasons. These include:

  • Gift cards

  • Downloadable software products

  • Personal care and hygiene products (e.g., skincare, cosmetics, toothbrushes, razors)

  • Perishable goods (e.g., food, flowers, plants)

  • Customized or personalized products (e.g., engraved or monogrammed items)

  • Hazardous materials, flammable liquids, or gases

  • Items marked as "Final Sale" or "Non-Returnable"

If you have questions about whether an item is eligible for return, please contact our support team before making a purchase.

7. Order Cancellations

  • Orders can be canceled within 12 hours of placement if they have not yet been shipped.

  • If your order has already been processed or shipped, it cannot be canceled, and you will need to follow the standard return process.

  • Refunds for canceled orders will be processed within 5-7 business days.

8. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

  1. Contact us within 48 hours of receiving the item.

  2. Provide photos of the damaged or incorrect product and packaging.

  3. We will offer a replacement, refund, or store credit based on the situation.

We may require you to return the damaged or incorrect item before issuing a refund or replacement.

9. Defective Products

  • If your item becomes defective within 30 days of delivery, contact us for a replacement or refund.

  • Depending on the manufacturer’s warranty, we may refer you to the manufacturer for further assistance.

10. Store Credit & Gift Returns

  • If you return an item purchased with a gift card or store credit, the refund will be issued as store credit.

  • If you received an item as a gift, you may be eligible to receive store credit instead of a refund.

  • Store credits cannot be exchanged for cash and must be used on future purchases at FastCartUS.com.

11. Contact Us

If you have any questions about our return and refund policy, please contact us: Email: support@fastcartus.com

Thank you for shopping with FastCartUS.com! We appreciate your business and are committed to ensuring a smooth shopping experience for you.