Refund Policy

Returns & Refunds

We want you to love your purchase. If you're not satisfied, we'll make it right.

30-Day Return Window

You have 30 days from delivery to return any item. Items must be unused, in original packaging, and in the same condition you received them.

How to Return

1. Email us at support@fastcartus.com with your order number and reason for return.
2. We'll reply within 24 hours with return instructions and a prepaid return label (US orders only).
3. Ship the item back. Once received and inspected, we'll process your refund.

Refunds

Refunds are issued to your original payment method within 5-7 business days after we receive and inspect the return. Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).

Damaged or Defective Items

If your order arrives damaged or defective, email us at support@fastcartus.com within 48 hours of delivery with photos. We'll send a replacement or issue a full refund immediately -- no return needed.

Exchanges

We replace items if they are defective or damaged. Email us to arrange an exchange. For size or color swaps, return the original item and place a new order.

Late or Missing Refunds

If you haven't received your refund after 7 business days, check your bank account again, then contact your credit card company (processing can take 3-5 days). If you've done all this and still haven't received your refund, email us.

Contact

Email: support@fastcartus.com
Response time: Within 24 hours, 7 days a week.